Shipping policy
Thank you for shopping with Viral Scents! We are committed to delivering your order quickly and safely. Please review the shipping details below before placing your order.
Shipping costs:
Free Shipping on orders with 3 or more products
$9.95 CAD flat rate shipping for orders with less than 3 products
Shipping fees are shown at checkout before you complete your purchase.
Sales tax
Tax is already included in the product price
Order processing time:
Orders are typically processed within 0-1 business days after payment confirmation. Processing times may vary during peak or promotional periods, but we strive to ship your order promptly.
Delivery time for orders:
The estimated delivery time for standard shipping is 5 to 7 business days after order processing. Please note that delivery times may vary depending on your location and unforeseen circumstances, such as weather delays or carrier issues.
Order processing time: 0 to 1 days (Monday to Friday)
Order transit time: 5 to 7 days (Monday to Friday)
Order cut off:
Order tracking:
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order by entering the tracking number on our website's tracking page or through the carrier's website.
Lost or damaged items:
If your item arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue quickly. If your package is lost in transit, contact us as soon as possible. We will work with the carrier to locate your package or send a replacement.
Order cancellation:
We may cancel the order if the products are not shipped.
Once in transit, we will not accept any cancellations. However, you may return your product. Please see our return and refund policy.
Change of address:
If you entered it by mistake or if you want to change the delivery address, in this case, you have 12 hours. In this case, you must contact us as soon as possible.
Contact us:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service at hello@viralscents.shop.
Our Contact Details:
Address: 184 Queen Street South, Mississauga, L5M 1L3, Canada
Email: hello@viralscents.shop
Phone: +1 437-476-7268
Support: Monday to Friday from 9 am to 5 pm